Vault Knowledge Base

Help Center

Clear, transparent guidance on neutral escrow holds, credential verification, dispute mediation, and merchant rules.

All Vault Articles (19)

Vault Support & Dispute Portal

Need assistance with an active escrow session or account inquiry? Our mediators respond within 2 hours.

Contacting Fidara

If you have questions about your account, an order, or these terms, you can contact Fidara through in-app support tickets or by email at support@fidara.app.

Vault Knowledge Base • Updated in real-time with neutral escrow protocol v2

Help Center

Buying & Escrow

Delivery & Credentials

Disputes & Tribunal

Selling on Fidara

Account & Security

All Vault Articles (19)

Vault Support & Dispute Portal

Contacting Fidara

Help Center

Buying & Escrow

Delivery & Credentials

Disputes & Tribunal

Selling on Fidara

Account & Security

All Vault Articles (19)

How the 69-hour neutral escrow worksFunds stay locked in a neutral hold until you verify access or the timer clears.

How to buy a subscription step-by-stepFrom browsing to release, the full protected flow.

Listing badges: Own Mail vs Preactivated / SharedWhat each access type means before you buy.

Releasing funds earlyReward good sellers and speed up their payout.

How credentials arrive in your Secure VaultEverything is delivered on-platform, never by email or chat.

Verifying access worksA short checklist before you release early.

Credentials are late or missingWhat to do when the seller misses the delivery window.

When to open a disputeCommon cases where the Tribunal should step in.

What happens when escrow is frozenA neutral pause while a Vault Mediator reviews.

Evidence checklist for disputesStrong evidence resolves cases faster and more fairly.

How Vault Mediators review a caseA calm, human review — not an automated ruling.

Manual seller accreditationEvery new seller is reviewed by hand before going live.

On-platform communication onlyAll buyer contact must stay inside Fidara.

Listing accuracy expectationsWhat buyers need to see clearly before they commit.

Delivering credentials and getting paidUse the vault to deliver, request payouts from your dashboard.

Buyer profiles vs seller storefrontsWhy one is private and the other is public.

Why external contact details are blockedNeutral escrow only works when the conversation stays here.

Safe use of on-platform Messages and the TribunalHabits that keep your case strong if anything goes wrong.

Account and wallet safetySimple habits that keep your Fidara account and USDT safe.

Vault Support & Dispute Portal

Contacting Fidara